Privacy policy

Effective Date: 1st April 2025

This Privacy Policy describes how Rein (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or interact with our website at https://reinvanilla.com (the “Site”), use our services, or communicate with us (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page, along with a revised “Effective Date.”

Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

  • Contact Details: Name, email, phone number, shipping and billing address.
  • Order Information: Order details, payment confirmation, shipping information.
  • Account Info: Username, password, and security details.
  • Customer Support: Content of any messages you send to us.

Information We Collect Automatically

We may collect data about your interaction with our Site using cookies, web beacons, and other tracking technologies. This includes:

  • IP address, device type, browser type, pages visited, and actions taken on the Site.

Information from Third Parties

We may receive information about you from:

  • Shopify (our e-commerce platform)
  • Payment providers
  • Marketing or advertising partners

How We Use Your Information

  • We use your information to:
  • Process orders and deliver products
  • Manage your account and communicate with you
  • Provide customer support
  • Improve and personalize the Services
  • Send promotional emails and marketing (you may opt out at any time)
  • Detect and prevent fraud or illegal activity
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve user experience
  • Perform analytics
  • Tailor ads and marketing

For details on Shopify’s cookie practices, visit: Shopify’s Cookie Policy

You can manage cookies via your browser settings, but disabling them may affect functionality.

How We Share Your Information

We may share your information with:

  • Vendors and Service Providers: Including Shopify, payment processors, shipping providers, and analytics partners.
  • Business and Marketing Partners
  • Affiliates within our corporate group
  • Legal Authorities, when required by law or to protect rights and safety
  • In Business Transfers, such as mergers or acquisitions

We do not sell or share your sensitive personal information for profiling or advertising without your consent.

User-Generated Content

Any reviews or other content you post publicly on the Site is accessible by anyone and may be used by others outside our control. Please share information responsibly.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before sharing information.

Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect data from children. If we learn that a child has provided personal information, we will delete it.

Security and Data Retention

We take reasonable measures to protect your information but cannot guarantee absolute security.

We retain data only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce policies

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information
  • Correct inaccurate information
  • Delete your data
  • Object to or restrict processing
  • Withdraw consent
  • Request data portability

To exercise your rights, contact us at the information below. We may request verification before processing your request.

We will not discriminate against you for exercising your rights.

International Data Transfers

Your personal information may be stored and processed outside your country. Where required, we implement safeguards such as Standard Contractual Clauses to protect international transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Rein Spices and Extracts (Pvt) Ltd
Co. Reg. No.: PV00317163
Address: No. 27/3D Hotel Road, Mount Lavinia, Sri Lanka
Email: hello@reinvanilla.com
Hotline: +94 70 699 3888